Search results matching tag 'FAQ'

FAQ about Federal Student Aid from Incarcerated Individuals

Scott — Wed, 28 Nov 2007 19:04:14 GMT

A fact sheet designed to answer questions inmates might have about Federal student aid.

Problems logging in? Using the Community?

administrator — Mon, 11 Sep 2006 18:35:59 GMT

If you are having trouble logging in, creating an account or require special assistance, here are some instructions for helping yourself or contacting us for assistance.

Common problems

Make sure that the Caps Lock button is not on. Your account information is case sensitive.
You may be trying to use a username/password that is for another web site or a different part of our web site. If you did not create an account in the Community, you need to create a new account (join).
You may simply be using the wrong username/password. You can request your login information be sent to you by email. If your email address is incorrect or not working, this will not work and you will need to send an email to communitysupport@nicic.org.
If your account has been suspended, you will not be permitted access. If you would like to appeal the suspension, send an email to communitysupport@nicic.org.
In some rare cases, it has been reported that, when trying to sign in, you keep getting redirected back to the sign in page and never get logged in. If this happens, please contact communitysupport@nicic.org for assistance.

Special Assistance

We want to encourage participation from those with special needs who may find it inconvenient or difficult to use the Community on their own. If this is the case, please contact us and we will be happy to serve as a proxy for participating in the Community or to provide other types of assistance.
For assistance or questions please contact the webmaster@nicic.org or call 1-(800) 877-1461.

HOW TO: Change your sign in name and your display name.

administrator — Mon, 14 Aug 2006 14:46:00 GMT

When you create a Community account, you are asked to create a "Sign in Name". This is your username in the Community and is what you will need, along with your password, should you ever be asked to "Sign In". While you can use your full name for your sign in name, most people choose a shorter name or an alias. If you do nothing else, you are identified in the Community by your sign in name.

If you want to be identified in the Community by something other than your sign in name, you have two options:

The Easy Way: Change your display name.

Click on your sign in name in the upper right corner of the screen to access your profile.
Click on the "About" tab and type your desired display name in the "Name" box.
Click on the "Site Options" tab and set the "Enable DisplayName" to "Yes".
IMPORTANT: Click on the "Save Changes" button.

The Not-As-Easy Way: Change your sign in name.

Send a Private message to "The Webmaster" requesting your sign in name be changed.
The next time you sign in, you need to remember to use your new name.