Corrections Community

A place where corrections professionals can interact and collaborate.
Search for in

Change the people or change the system?

Last post 11-17-2009 2:35 PM by Mr. Flett. 6 replies.
Sort Posts: Previous Next Reply to Thread
  • Change the people or change the system?
    07-29-2009 3:20 PM
    Reply Contact

    As we consider the idea of “Transforming the Workforce” in corrections, I have to wonder if changing thousands and thousands of people is easier than just changing the system and letting “natural selection” take place.  Seem to me that transforming the average person would take longer than the current average career span in corrections.

     

    Even at 10%+ unemployment levels, I’m betting recruitment is still tough in corrections. There is a whole pool of talent seeking employment right now-good quality people that the private sector just can’t afford.   Neither can corrections, you say? I say the right people doing the job right will be cheaper and more effective than the wrong people doing the wrong job all day long.

     

    I would cast a vote for turning this into the “Transforming Employment in Corrections” topic.  Corrections needs to be profession capable of attracting the best and brightest and not just the cheapest or most willing.  A sustainable employment environment in corrections is the real key to transforming the workforce IMHO (in my humble opinion).

     

    -----------------
    Joshua Stengel
    Justice System Assessment & Training (J-SAT)
    Justice System Assessment & Training (J-SAT)
  • RE: Change the people or change the system?
    07-30-2009 7:14 AM
    Reply Contact

    • Trestman

    • Top 500 Contributor
    • Joined on 02-14-2008
    • Level 1 MVP
    • Points 59

    I agree with Joshua- in part. I focus on the health care staff as a critical component of corrections.

    1)      Recruiting new people into a toxic system doesn’t work well- great people don’t stay; most people acclimate and accommodate to the current environment.

    2)      We have worked very hard here in CT to focus on professionalism and civility: training our supervisors to a higher standard; holding employees accountable with quick feedback through coaching and counseling sessions; providing meaningful performance reviews; starting annual engagement and civility surveys with real feedback to all; celebrate staff achievements frequently and consistently.

    3)      Career enhancement: build in ongoing inservice training and career advancement opportunities, solid supervision support

    4)      Working to integrate evidence based practice into daily practice: integrating fidelity measures into standard tracking and facility based QI teams.

    5)      Enhancing the linkage to an academic infrastructure: bringing in students/ trainees of all disciplines (nursing, social work, pharmacy, psychology (pre and post doc), med students, medical residents and fellows, psychiatric residents; integrate meaningful research opportunities in close partnership with uniformed staff.

    6)      Leverage all of the above to enhance recruitment and retention by making ourselves a regionally preferred employer.

    Much of this translates directly and more broadly to the uniformed staff as well.

     

    Robert L Trestman PhD MD

    Executive Director, Correctional Managed Health Care

    http://cmhc.uchc.edu

    Interim Co-Director, UConn Center for Public Health and Health Policy

    http://publichealth.uconn.edu/

    Professor of Medicine and Psychiatry

    University of Connecticut Health Center

    MC-5386, 263 Farmington Avenue, Farmington CT 06030

    phone: 860-679-5596, fax: 860-679-5519

     

     

  • RE: Change the people or change the system?
    07-30-2009 8:59 AM
    Reply Contact

    That’s great and thanks for sharing your successes in this area.  I think all the points you mentioned are steps that are difficult, but as you point out, have a trickle-down effect all the way to uniformed staff.  I can definitely see how them being able to look up the succession line and seeing professional men and women, satisfied in their careers, as being a great motivator. 

     

    Correct me if I’m wrong, but it seems like the steps you have taken focus mostly on changing the environment and bringing in the right people—not transforming the current workforce.  You mentioned you agree with me in part…what aspects of transforming an existing workforce do you feel seem to work or have potential?

    -----------------
    Joshua Stengel
    Justice System Assessment & Training (J-SAT)
    Justice System Assessment & Training (J-SAT)
  • RE: Change the people or change the system?
    07-30-2009 9:26 AM
    Reply Contact

    • Trestman

    • Top 500 Contributor
    • Joined on 02-14-2008
    • Level 1 MVP
    • Points 59
    Actually- most of what I described targets the current staff- we focus on them to enhance collegiality, morale and retention. That allows us a competitive edge in recruiting new folks. 
  • Re: Change the people or change the system?
    07-31-2009 8:55 AM
    Reply Contact

    So what gives an organization a competitive edge in recruiting?  It isn't clear to me how having happy staff directly influences that (e.g., how would a new potential hire know about morale).  On the other hand it is very clear to me how salary, benefits and having very functional processes could improve an organizations's hiring pool. 

    It seems to me that while having functional processes and motivated, commited staff are both important when determining which is more critical, it isn't a case of the chicken or the egg.  Poor processes will drive away good staff and conversely good, effective processes (we don't have a surplus of these in government) will attract good staff.  In large bureaucracies, while hopeful, it also may be somewhat naive to believe that good staff (alone) will create good and effective processes.

  • Re: Change the people or change the system?
    10-05-2009 2:43 PM
    Reply Contact

    Institutional morale can "spill over" into public and community discussions about corrections through the media and informal networks. I saw this happen in southern Illinois when I lived there in the late 1990s. Some prisons had reputations as good places to work and others did not. Systemwide morale seemed to have a big effect as well on how labor disagreements and policy initiatives were covered in the media and the quality of the editorials that made it into the local newspapers. I suspect too that new recruits find out about jobs through friends and acquaintances already working in prisons who can have an important influence on their attitudes and expectations about the job. You might be interested in a research study that I conducted titled "Good Job or Dirty Work? Public Perceptions of Correctional Employment," which will be published in the December 2009 issue of Federal Probation. The study has implication for recruiting new employees. Respondents in the study tended to hold strong views about what they saw as the drawbacks associated with working in prisons: the potential risk of injury, the work environment, and shift work. I too agree that efforts to improve correctional work/workforces will need to look at organizational processes AND recruitment/retention. Ironically, the research finds over and over that the most capable and educated staff are the least satisfied with correctional work. A closer look at why this seems to be the case suggests that there is little opportunity for skilled employees to exercise their talents and participate in decision-making. Jody Sundt, Ph.D. Portland State University
    Jody Sundt, Ph.D.
    Division of Criminology and Criminal Justice
    Portland State University
  • Re: RE: Change the people or change the system?
    11-17-2009 2:35 PM
    Reply Contact

    There is a lot of good ideas here, but it's a different perspective and too many variables to make one clear conclusion as to whether changing an entire would be an answer.
Reply to Thread
Page 1 of 1 (7 items)
Replies: 6 Viewed online: 563 times