In this video...
- See what happens if you try to login with and incorrect sign in name or password
- Learn where to click to recover you information
- See how to request a password reset
- See how the email alert look in your mailbox
- Learn how to click on the recovery link and reset your password
Instructions
Click on the "Download" button to start the video.
More information
Your password is stored as encrypted text and cannot be "looked up"--only reset. This protects your identity in case someone manages to steal the database.
Tip! Most people forget their sign in name more often then their password. Make sure you try different sign in names if you are having trouble.
Still need help?
Email: CommunitySupport@nicic.org.