Probation and parole populations has grown steadily since 1980. The number and types of offenders, along with the growth of special supervision conditions, have strained agency resources and the ability of community corrections professionals to effectively manage their caseloads. How then does an agency devise effective strategies that satisfy the mandates of public safety and treatment? The American Probation and Parole Association has taken an important first step in assisting probation and parole managers in differentiating between caseload size and workload effort. This document urges probation and parole administrators to articulate clearly defined goals, to implement directed strategies to achieve them, and the importance of owning the outcome.